Troubleshooting

If you cannot cannot connect to a remote host

 

Try the following

1. Set your system date/time to correct value.

    

2. Disable anti-virus software.

    

3. Disable firewall software.

    

4. Disable Windows Defender.

    

5. Turn on the following services on local and remote host

          

           Remote Access Connection Manager

           Remote Procedure Call (RPC)

           Remote Procedure Call (RPC) Locator

           Security Accounts Manager

           Server

    

6. If not using domain username, make sure both local and remote hosts have the same username with the same password and both are local administrators of their respective machines.

    

7. Make a change to Local Security Policy and apply changes (this seems to restart any unstarted services)

    

   Example: Some customers have reported the following fix

          

           Open ControlPanel > Administrative Tools > Local Security Policy

    

                   The Local Security Settings dialog should pop up.

    

           Open Security Settings > Local Policies > Security Options > Network Security: LAN Manager authentication Level

    

           Set value to "Send LM - and NLTM - use NTLM v2 security if negotiated".

    

           Press Apply button to restart Local Policy.